Cancellation Policy.
Gold Lion Pilates requires members to cancel/change their class reservation at least 12 hours before the start of class. Changes can be made directly in the Gold Lion Pilates App or the booking section on our website. Please note that changes/cancellations via email, social media, or phone are not accepted.
If you cancel less than 12 hours before the class start time, it will be considered a “late cancellation”. Late cancellations will result in the loss of the class from your membership or package.
Failure to show up to class without cancelling a reservation will be considered a “no show” which will result in the loss of a class credit and a $10 automatic charge to your credit card on file.
Due to GLP being a small studio with 6 reformers, this cancellation policy will be strictly enforced to ensure fairness and accessibility for our members.
Thank you!
Late Policy.
Gold Lion Pilates kindly asks that our clients show up on time for their scheduled class. It is recommended that a client arrive to the studio 5-10 minutes early for their first visit to the studio. If a client is more than 5 minutes late, they will not be allowed into class and it will result in a loss of the class credit. If there is an emergency and you arrive late, it is up to the instructor to allow you into class (or not) for a first time offense. After the fist time offense you will not be admitted into class.
Private Session- Booking Policy.
GLP requires all sessions be paid for up front to secure the appointment within 24 hours of booking. If the appointment is not paid for before the 24 hour mark, the session will be cancelled and that time slot will be given to another client. You will be responsible for cancelling or rescheduling your appointment before 12 hours of the session time (see cancellation policy). Failure to cancel within this window will result in the loss of the session.
Plan for Pilates.
Athletic attire, water, grip socks.
We have everything you need to buy/borrow in the studio if you forget any of these items.
Waitlist.
If a class you’re interested in taking at GLP is booked, we recommend signing up for the waitlist (there is a great chance you will get into the class). When you book a waitlist spot, you will use a credit on your account to book the session. If you do not make it off of the waitlist, you will be automatically credited back for the session to use for another class. You will be notified via email up to 1 hour before the class if you made it off the waitlist- so if you sign up for the waitlist check your email regularly up to an hour before class to see if you got into the class. If you sign up for the waitlist and get into the class and then decide you cannot make it, it will be considered a “late cancel”.
Signing up for a waitlist is committing to be available with short notice to take the class.